T. J. Fire & Security have this month moved their computing software to Protean Software linked in with Sage. Protean Software is cutting edge and allows the engineers in the field to connect directly to the office allowing invoices and inspection certificates to be generated immediately upon leaving a customers premises. Protean Software is an intuitive, user-friendly cloud-based solution that provides real-time information for PPM and reactive visits which allows us to accurately forecast staffing levels, parts required and equipment requirements.
Protean allows us to map our customers locations so we can track and dispatch engineers quickly and in real time, so the nearest engineer can be sent to you in an emergency. We can effectively manage orders from the quotation stage through to order fulfilment allowing us to streamline the sales process and get all quotations to our customers quickly. Contracts can also be customised so each customer can have a truly bespoke service allowing us to give you the frequency of site variations that you require.
Gavin Rees, Director said that “the implementation of the new system was a challenge all staff took on admirably and its clear to see that its already enhancing productivity and reducing time wasted visits. The engineers are able to access more information while on site so we are giving our clients a better service with the administration time significantly reduced and increasingly more streamlined. Customer reports so far indicate they are really happy with the changes and we are getting great feedback on the customer web portal functionality.”
T.J. Fire & Security look forward to working with Protean for many years to come.